Payment is due in full at the conclusion of the arrangement conference unless prior arrangements have been made.
We do require photo ID on all legal/financial responsible persons assisting in making arrangements, signing documents, and picking up death certificates and/or cremated remains; this to include a social security number and date of birth.
We will hold cremated remains for a period of one (1) year. If the remains are not claimed after the one (1) year we will dispose of them at our discretion.
Certified copies of the Death Certificate are available from the El Paso Health Dept. We can assist you in determining the number of certified copies needed and place the order with the state for you. The Death Certificates may
NOTE: Certificates may not be available for 5-10 days, usually. If there is Coroner involvement it may take 6-9 months.
ID VIEWING/FAMILY CLOSURE VIEWING
An ID viewing is a brief visitation for the purpose of closure in the presence of an unembalmed body by a small number (3-6) of immediate family members for a maximum of one-half (1/2) hour. The remains will be bathed and presented in the container chosen by the family. If a longer viewing, more family members (i.e. grandchildren, etc.), dressing is desired, or if an autopsy has been performed, embalming will be required per funeral home policy; the cost of which will be added to the overall statement of goods and services.
We will file an assignment with an insurance company through a third party company; providing the insurance company verifies all information prior to services and all claims and assignments have been properly endorsed by the beneficiary. The beneficiary will have to provide his/her Social Security Number, date of birth, place of birth, and the original policy. The cemetery charges may be included provided the funds are available and verified in the policy.
We will file Medicaid assistance claims provided a family member or family friend completes the application and provides any and all documents necessary as requested by DHS. We will need to obtain an “Approval for Services” issued by DHS prior to services. In the event that you decide not to disclose any Medicaid status and apply for benefits with DHS at a later
We will notify your branch of discharge/retirement for honors to be present at the service and request they have all documents prepared for your survivor’s benefits. You will need to provide a DD214 or the retirement document and your Social Security Number, date of birth, and place of birth.
The military will provide a presentation team for all veterans (honorably discharged) and retirees. They will, however, only provide the gun salute or live bugler, if available, for a retiree or active duty person.
We will file with the Veteran’s Administration for payment
We will notify Social Security of the death, however, you will need to file for any benefits. Social Security will not pay us. Only a surviving spouse or minor child (or a disabled adult who was disabled as a minor child and dependent on the deceased) is eligible to receive benefits.
Inquiries regarding your funeral agreement may be directed to the Department of Regulatory Agencies:
Office of Funeral Home and Crematory Registration
Division of Registrations, Department of Regulatory Agencies
1560 Broadway, Suite 1350
Denver, Colorado 80202
Telephone: 303.894.7800 Fax: 303.894.7790